Privacy Policy

Last updated: April 2, 2026

This Privacy Policy describes how FlatStart collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. This policy explains what information we gather, how we use it, and the rights you have regarding your personal data.

Information We Collect

We collect information to provide and improve our services. When you visit our website, we gather data in several ways. This includes information you provide directly when registering or using our services, such as your name, email address, phone number, and location preferences. We also collect usage data automatically, including your IP address, browser type, pages visited, and time spent on the site. This information helps us understand how users interact with our platform and identify areas for improvement.

Additionally, we may collect information about your rental inquiries, budget details, and location preferences to help you find suitable accommodation in Hong Kong. We use cookies and similar tracking technologies to enhance your browsing experience and remember your preferences.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Your data helps us personalize your experience, show relevant rental listings, and send you updates about properties that match your criteria. We analyze usage patterns to optimize our website performance and user interface. We may also use your information to respond to your inquiries, provide customer support, and communicate important updates about our services or policy changes.

Your information helps us better understand young adults and first-time renters in Hong Kong, allowing us to create more relevant content about budgeting, tenant rights, and rental costs. We never sell your personal information to third parties. We may share anonymized data with partners to improve our services, but this data cannot identify you personally.

Your Rights and Choices

You have the right to access, correct, update, or delete your personal information at any time. If you wish to exercise these rights, please contact us using the information provided below. You can also control your cookie preferences through your browser settings or by visiting our cookie policy page. We provide options to unsubscribe from marketing communications while maintaining essential service notifications.

Under applicable Hong Kong privacy regulations, you have the right to request what personal data we hold about you and how we use it. You can request deletion of your account and associated data, subject to legal retention requirements. We will respond to legitimate requests within a reasonable timeframe, typically within 30 days.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and understand how you use our website. Cookies are small text files stored on your device that help us remember your preferences, login status, and browsing history. Essential cookies are necessary for the website to function properly, while analytics cookies help us track usage patterns and improve performance. Marketing cookies may be used to show you relevant content and advertisements.

You can control cookies through your browser settings and choose to accept or reject certain types of cookies. However, disabling essential cookies may affect your ability to use certain features of our website. For more detailed information about our cookie practices, please visit our cookie policy page.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, and destruction. Your data is encrypted during transmission and stored securely on our servers. We regularly review our security practices and update them to address emerging threats. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our team is trained in data protection best practices, and we limit access to personal information to employees who need it to perform their duties. We maintain backup systems to prevent data loss and have incident response procedures in place.

Third-Party Links and Services

Our website may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of these external sites. We recommend reviewing the privacy policies of any third-party services before providing your personal information. When you click on external links, you leave our website and are subject to the privacy policies of those platforms.

We may integrate with services that help us provide better recommendations for rentals, budgeting tools, or tenant rights information. When you use these integrated services, your data may be shared according to the terms of those partnerships, but only with your consent or for the purposes you intend.

Children’s Privacy

Our website is designed for adults, particularly young adults seeking their first rental properties in Hong Kong. We do not intentionally collect personal information from children under the age of 13. If we become aware that we have collected information from a child under 13, we will delete such information immediately. Parents or guardians who believe their child’s information has been collected should contact us right away.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the date at the top of this policy and, if appropriate, by sending you an email notification. Your continued use of our website after updates indicates your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how we protect your information.